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Accueil Organisations CAAP Montregie, assistance and support to complaints Centre


CAAP Montregie, assistance and support to complaints Centre

  • Nombre d'utilisateurs : 1

  • Nom du responsable : M. Jean Thouin
  • Date de création : 1993
  • Adresse : 580, 1ère Rue, Bureau 102 (coin 6e avenue)
    J2X 3B4 Saint-Jean-sur-Richelieu
    Canada North America
  • Téléphone : + 1 450 347-0670
  • Email : caap@nullcaapmonteregie.ca
  • Visitez son site internet www.caapmonteregie.ca/
Assistance and support to the complaints (CAAP) Centre is a regional independent agency, mandated since 1993 by the Minister of health and Social Services, to provide support to dissatisfied users of care and services related to health and social services network.

Projet de l'organisation

AN ORGANIZATION DEVOTED TO RESPECT FOR THE RIGHTS OF THE USERS AND QUALITY OF THE SERVICES OF THE HEALTH AND SOCIAL SERVICES NETWORK.
Look at the body


Assistance and support to the complaints (CAAP) Centre is a regional independent agency, mandated since 1993 by the Minister of health and Social Services, to provide support to dissatisfied users of care and services related to health and social services network.

The CAAP works in partnership with the Commissioners to the quality of the services and the Ombudsman and complaints by facilitating communication and the conciliation with the bodies concerned.


Its services are free of charge, highly confidential and available everywhere in Montérégie.

The Board of Directors

The Board of Directors of the CAAP-Montérégie is composed of volunteers from directors of all of the Montérégie.  Through their involvement, each leader shows a special interest in the field of health and social services.  Several have even worked in this sphere of activities during their professional career.


Visibility and quality of services


Today, at the beginning of 21st century, the CAAP Montérégie must think big. With nearly 1.5 million users on its territory, the challenges are significant. We believe that the dissatisfaction experienced by users of the network of health and social services must be communicated to the bodies of the review system complaints. A complaint is a constructive approach, a way to exercise its rights as it helps to improve the quality of care and services. CAAP-Montérégie is here, for you.

Fiches d'expérience

Porter les plaintes des usagers auprès des instances pour améliorer les services de santé, la mission du CAAP - Centre d'assistance et d'accompagnemnet des plaintes-, Montrégie Québec
Porter plainte est une démarche constructive, un moyen d'exercer ses droits en même temps qu'elle contribue à améliorer la qualité des soins et des services.